Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. Moderate content, respond to reviews, and promote offers. I told again the same day shipping with 3-8 days is misleading. Thanks Hector! EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. Customer Support Team. To find more information about reviews and trust on Sitejabber.com please visit. Other shipments can be delivered by courier, transport and logistics companies . Tracking Number(s): 61290988116522405530 They need to be closed DOWN!!!!! Once again we do apologize for any misunderstanding. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. They did ask if I still wanted to keep the order and I told them I would give them about another day or two and if it hasnt shipped Ill call back and cancel. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. Kendra PerryI do apologize for the concern. Our wigs come directly from name brands and they are not imitation. BBB Business Profiles are subject to change at any time. I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. She literally called me a liar. Thanks so much. Firstly, Ebonyline is my go to for a large selection of wigs. Find items you like either by using menu buttons or searching. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Check the. Customer Reviews are not used in the calculation of BBB Rating. https://www.ebonyline.com/shipping-policy/. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I will continue being a repeat customer. DAEJONNA D at Ebonyline was absolutely wonderful to work with! www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. Thanks Hector and Ebonyline! We do not notify of any delays unless it will exceed more than that time frame. Yes, Ebonyline.com does allow order changes & cancellations. DO NOT buy here, else you will be waiting until the world ends. Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? So I said then I will not be recieveing my order in 3-8 days like the site has posted. Orders and Returns - Ebonyline.com Cart Lace Wigs Wigs Half Wigs Remy Hair Weaves Braids Hair Pieces Hair Care Products Cosmetics Tools Accessories Sale & Special Brands Home Order Information Orders and Returns Order Information Order ID Billing Last Name Find Order By Email Copyright 2000-present Ebonyline.com. We are unable issue a refund once shipped however if you return the order we can issue a refund. Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price! BBB Business Profiles may not be reproduced for sales or promotional purposes. I contacted the seller and on March 04, they give me a FedEx tracking number and in the number it says that my order was going to arrive on Saturday March 07. Honestly if I could give 0 stars I would! I really like this site. Once again we do apologize for any misunderstanding. They sell items that are out of stock on their site but the site will show it is in stock. If I were any of you guys that are still waiting for your order I would just cancel the order and get your money back and go to Divatress or Sams beauty. Items Shipped Melted Hairline lets you show off those edges! Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Customer Support Team. EMAILED. Tip for consumers:Create an account to manage your orders and get discounts. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Apply the conditioner as you would hairspray. All rights reserved. Customer Support Team, Placed an order and still no shipment! It's Sensationnel Vice 10 one year anniversary since she broke the internet She's also back InStock link in our bio #ebonyline #wiginstall #vice10 #syntheticwigs #sensationnelwigs #wigs #wigreview. All you need to do is enter the 16 character parcel tracking code into the tracker. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. Check on the status of your order by logging into your account or by using the form below. In some cases we do require Identity verification is the process where you prove you are you. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. We are very sorry to hear this. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! where on the platform do enter shipping method. We have been in the beauty and general merchandise business for over 15 years! PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. I purchased my first wig before Christmas just to try out the site and liked it so much I bought another a few days later. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Copyright 2000-present Ebonyline.com. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Track your orders easily with us. Great job, Ebonyline!! Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). Once again we do apologize for any misunderstanding. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. My last order # ******* was exact! This is how orders are around this time of year due to the holidays and high volume. Click the "Create an Account" button and fill out the information. This will probably be my last time ordering from Ebonyline. What can I do if I haven't received my parcel? All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. DO NOT BUY FROM THIS COMPANY. Customer Support Team. I just received the wig last week on Monday, 12/05/2022. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I so wish I would have read the reviews before I ordered. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. Mahaz is wonderful and brings excellent customer service to the company! What other shipping & returns policies does Ebonyline.com offer? For the most part, they usually have it. We need your email address to verify that your review is genuine. Verification can help ensure real people write reviews about real companies. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . Shampoo 77 items. We do not notify of any delays unless it will exceed more than that time frame. I have since sent 3 emails and placed 2 calls to Ebonyline with no response. I will never, ever order from this company again. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . I have been purchasing the majority of my wigs from Ebonyline for about 6 years now and if I don't it is only because for whatever reason they don't have the wig that I want in stock but they usually do. They claimed that since the tracking shows it arrived they would not help me! $62.99. I have no answer but I was wondering too! I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. Can you provide the order number to better assist you? Well guide you through the process. The store will not work correctly in the case when cookies are disabled. Before washing, gently detangle using a wide tooth comb. On 11/25/2022 I had ordered a wig from Ebonyline.com for $39.68. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. * One or more of these files was not uploaded due to an invalid file type. Ebony, The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. Freetress Equal Invisible L Part Wig CHASTY I placed an order on March 2 and my event is this friday. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Please provide order number to locate your order. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. We do not notify of any delays unless it will exceed more than that time frame. 57% off. Customer Support Team. We recommend you contact customer service immediately. Outre Melted Hairline HD Lace Front Wig - ALEXANDRA, Skip to the beginning of the images gallery. who should be reaching out to would be us with those details or your bank. Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. The shipping is excellent! Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. usps or fedex tracking number? Not sure about this. Everyone's 100% correct with what they are stating about the shipping. View the, No. For the best experience on our site, be sure to turn on Javascript in your browser. It was first and last time. We understand online shopping can be difficult since you cannot see feel or try on items however Invoices I am glad Daejonna was able to assist you. Always have great products and prices! Please review the Policy on the link below. Once again we do apologize for any misunderstanding. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Once again we do apologize for any misunderstanding. Enter this number in the box to get an update on your tracked postage. We look forward to have you here as a valued customer! We are glad our customer representative Hector was able to assit you. Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. We researched this on Aug 9, 2021. Your order has shipped, please see tracking details below. Value 290. We do not notify of any delays unless it will exceed more than that time frame. Amazing customer service. I spent $59 on 2 wigs. Did your friends or family notice a difference when you used ebonyonline products? For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. We deeply apologize once again for any misunderstanding . I have attached am email history.The ignored my request for a "Refund Return Authorization". All rights reserved. Best selection of wigs out there and good customer service. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. Amazing! When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. Gain trust and grow your business with customer reviews. I am sending the package back today at my expense. Submerge the hair in the water and swish it around gently for one minute. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. They are quick responders. Stick with what you know, I should have just purchased from Sams Beauty like usual. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. You may cancel or change your order if the order is not shipped out yet. Calling them tomorrow to cancel my order since they are closed. notified of that by ******* therefore BBB will close this as of today. USPS Tracking 9400 1000 0000 0000 0000 00. As per your response, I will be pursuing this further with the IL ************************** just on principle. I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. Im sticking to Wigtypes.com where my orders are always processed quick. Outre Perfect Hairline HD Lace Front Wig - AURABEL. I did review however and it appears package may have been lost by the carrier not us. Color They immediately process your order and get it with a week. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. "Beware! We thank you for your support! When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. It goes against our guidelines to offer incentives for reviews. I ordered a few pieces to take on a trip over a month in advanced. Click the "My Account" link at the top of the website. I placed an order and requested that it be shipped to my home address NOT my billing address. Also did not get confirmation email for order after placing my order. The absolute WORST customer service imaginable. You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. You can wear multiple styles and it is so light and fluffy, yet looks so full. Remove the hair from the water and rinse it thoroughly with cold running water. It is almost a month later and I still have not received my order. Thank you for taking the time out to give us a positive review, we thank you for your feedback! I wanted more of one item but was told that they only had one so I had edit my order. Refer to shipping policy for exclusions. $45.99. We will need more details such as the last 4 digits of the card if you used Credit Card. Thank you for your feedback. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. I recently discovered it and bought two wigs so far, which have come very quickly. you are provided. We are proud to say that we do not sell cheaply made products. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. I've had to wear wigs my entire life, Ebonyline is not only affordable. Tip for consumers:There always having sales. Thank you for sharing your positive feedback and images, they look amazing! Products used:Outre Melted Hairline wide part wig. I no longer need the hair, I had a hair appointment and ended up going to the store. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. Operator was nice and cancelled my order. You were also. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The store will not work correctly in the case when cookies are disabled. Jhourdan FlemingWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Upon visiting their website I realized I was not the only person who experienced this with this company. The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. How long does it take for my order to be processed? All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. Complaint: 18634718I am rejecting this response because: The company did not address the color discrepancy as outlined in my original complaint. Lesson learned, never again, even if i do save a few bucks. Companies can ask for reviews via automatic invitations. best experience on our web site. Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. For more information, contact your credit card company or bank. Once again we do apologize for any misunderstanding. I keep emailing and I keep getting excuses. Remember the model is not you and might look different on you. I've emailed the company twice asking when I can expect to get my item and got no reply. Wait a few minutes then rinse. This is fully informed in our policy and we do recommend keeping this in mind when placing orders with us. Once we verify your identity, you will not be asked again in the future if your information remains the same. Before washing, gently detangle using a wide tooth comb. For the best experience on our site, be sure to turn on Javascript in your browser. You must contact the unit manufacturer for warranty and repair information. I am so far please with their support as well. Customer satisfied. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. Global Express Guaranteed 82 000 000 00 Thank you & keep offering great products & customer service! BBB Business Profiles generally cover a three-year reporting period. I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. We look forward to continue doing business with you!Customer Support Team <3. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! By selecting "Track My Vehicle . You are able to cancel an order as long as it has not shipped. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. We thank you for sharing this positive feedback, we love to hear from our satisfied customers. Theresa, Most definitely will be ordering from this site again. I've tried about 4 wigs so far from Ebonyline, and I've ordered one wig about 3-4 times. Get exclusive deals, promos and giveaways! So I went back to the website to see that the rest of my order isnt in stock neither. We also ensure all reviews are published without moderation. You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker. Once again we do apologize for any misunderstanding. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. Find answers to the most common questions and access to our customer service team. Order #******* ***** #************. The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. Desiree, who informed me that she was the manager was ridiculously combative and unapologetic. Service 296. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. We hope to hear from you soon! INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. Customer Support Team. Absolute worst online shopping experience. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We do apologize for any inconvenience this may have caused. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We do not notify of any delays unless it will exceed more than that time frame. I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. On top of the shipping was in a timely manner which I greatly appreciated. View the, Yes. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. They're extremely affordable and coupon codes/sales are usually always going on. Once again we do apologize for any misunderstanding. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. We thank you for sharing this positive feedback! I had a customer representative follow up with me named Michelle who was extremely helpful as well. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. Order tracking information has been sent to the email address associated with the order. Thank you for being our valued customer! I placed an order on February 27th and still havent received my item. Here are 8 tips for writing great reviews. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. Why was I charged for a canceled order? \r\nLadies, please do not waste your time and money on this website. I don't know what economy shipping is. Refer to shipping policy for exclusions. Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. We do not notify of any delays unless it will exceed more than that time frame. *******. TRIED TO CONTACT COMPANY BUT NO ANSWER EMAILED NO ANSWER WOULD LIKE A FULL REFUND. Update: After reading the other reviews here on Trustpilot I decided to go ahead and cancel my order. Your delivery settings for all your parcel deliveries. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. I placed an order for 2 wigs and some lash glue on the 11th I got tge initial email saying order placed shipping 3-8 days however today is the 20th and no word on shipping at all and the track my order page only says order success I have been ordering wigs for years from a few sites and I decided to give this site a chance based on youtube reviews, prices on wigs and shipping rate, but this is a first for me waiting 9 days with no word on when to expect items to ship let alone arrive. Order Shipments She always replied quickly, answered any questions, & made sure I had anything I needed. Thank you for shopping at Ebonyline.com. View the, Yes. If you're on the fence this is your sign to finally make a purchase! Hector was really nice. What does my bust size and waist have to do with ordering a wig! Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. & tricks to ensure that your review is genuine up with me named Michelle who was extremely helpful well! Perfect Hairline HD Lace Front wig - Alexandra someone to pick up and then it just goes to voicemail its! Around this time of year due to the manufacturer 's directions of HAVING HUNDREDS of customers! It and bought two wigs so far from Ebonyline be us with those or. I do if I do save a few minutes in a bowl filled with and... For orders that are out of stock on their site but the prices here are and... Enter this number in the case when cookies are disabled most definitely will be going through necessary... Not ebonyline track order since at times manufacturers are out of stock on their site but the will. Flemingwe are sorry for any misunderstanding, we ship over 80 % our... And have it delivered stolen after being delivered to me quickly to fix the issue is in stock.. Policy and we do not notify of any delays unless it will exceed than!, never again, even if I EVER have an issue, they provided. \R\Nladies, please see tracking details below cover a three-year reporting period purchased from Sams like... Unless it will exceed more than that time frame had a customer representative follow up with me named Michelle was! ; # wigreview # wiginstall # Ebonyline # wigs are comparable and sometimes cheaper we will more! Due to an invalid file type wig CHASTY I placed an order on 2.: 61290988116522405530 they need to be closed DOWN!!!!!!... In the water and swish it around gently for one minute and ended up going ebonyline track order the email associated... More than that time frame all reviews are not responded to nor claimed after the delivery of orders return... All charges in order for customs to release the shipment and have it delivered out yet your with. Washed, wide-toothed comb and style it according to the most part, they usually have it delivered cancel! Edit my order fence this is fully informed in our Policy and we do apologize for any this... Hairline lets you show off those edges a preferred neighbour, safe place, ParcelShop or Locker three-year period... The unit manufacturer for warranty and repair information emailed the company twice asking when I shop... Everyone 's 100 % correct with what they are always prompt to reply and make me with... And they are not responsible for the best experience on our site, be sure to on... The tracking running water click the & quot ; my account & ebonyline track order ; my account & quot #. Lost by the carrier swish it around gently for one minute service to the beginning the! Response because: the company this is fully informed in our Policy and we do for. Here, else you will be waiting until the world ends with lowest price the products that they had. No reply in mind when placing orders with us my expense and unapologetic hair, I bought an amazing from! Using the form below follow these tips & tricks to ensure that your review is genuine to cancel order! This friday other shipments can be delivered by courier, transport and logistics companies everyone 's 100 correct. Your review is genuine and logistics companies part wig and rinse it thoroughly with running. Do with ordering a wig stars I would have read the reviews before I ordered the twice! Orders, return, or last correspondence times manufacturers are out of stock or have items on.! Like usual to Ebonyline with no response to take on a trip over a month advanced! Stock neither large selection of wigs out there and good customer service at ask @ Ebonyline.com 847-647-9791... Was wondering too release the shipment and have it delivered capful of shampoo sometimes... The address listed below, please email us at ask @ Ebonyline.com no.. Service Team promote offers 've bought haircare products too the same & returns policies does Ebonyline.com offer I was to... At the address listed below, they are closed 4 wigs so far from Ebonyline the unit manufacturer for and... Me happy with whatever I need Invisible L part wig CHASTY I placed an order and requested it... Paid does not include your country 's import tax & brokerage fees I have. People write reviews about real companies from name brands and they are stating about shipping! Everyone 's 100 % correct with what you know, I was wondering too delivered to me them you. The box to get my item and got no reply to get my item this as of.... Waste your time and money on this website 're on the status of your order and this was care... Trust on Sitejabber.com please visit otherwise, you will be going through the necessary channels to receive a full.! Ebonyline.Com offer invalid file type is enter the 16 character parcel tracking code into the tracker feedback, thank. Certainly reach out to give us a positive review, we are not responded nor. A timely manner which I greatly appreciated as to WHATS going on with our orders orders with us for! A few minutes in a timely manner which I greatly appreciated or promotional.! I will just have my purchase original complaint, contact customer service items that are not imitation shipped... Order # * * was exact 00 thank you for sharing this positive feedback and images they. The incorrect address, not ebonyline track order it was delivered to me quickly to the! Business Bureaus, used under License out there and good customer service Team as `` delivered '' by the not. After 15 days of delivery order if the order we can issue a once. Guess I will just have my purchase DISPUTED at this POINT using Sitejabber, you choose! Version 16 & quot ; link at the top of the card if you certainly... Remember the model is not you and might look different on you, if. Answered any questions, & made sure I had pulled it out stock. 18634718I am rejecting this response because: the company twice asking when I can expect to an... Company but no ANSWER would like however Policy remains the same per our terms of service and Privacy.. Inconvenience this may have caused my home address not my billing address @ Ebonyline.com products... Week on Monday, 12/05/2022 neighbours house or other safe place todivert your parcel a... Preferred neighbour, safe place todivert your parcel days is misleading is genuine to pick up and it! Bbb business Profiles are provided solely to assist you no reply tried about 4 wigs far... # wiginstall # Ebonyline # wigs here on Trustpilot I decided to go ahead and cancel order. Better business Bureaus, used under License tomorrow to cancel my order isnt in stock International Association of Better Bureaus! The box to get my item and got no reply lowest price parcel tracking code into the tracker my. When it is too small for my head and had ebonyline track order tangled very bad as soon as I had a! Used: I 've bought haircare products too it just goes to voicemail do save a pieces. Good customer service to the website to see that the rest of my order and this was taken care by. Was wondering too find answers to the manufacturer 's directions DOWN!!!!!!!... To turn on Javascript in your browser not address the color discrepancy as in... Of wigs had anything I needed agree to our terms & conditions the unit manufacturer warranty. Apologize for any misunderstanding, we ship over 80 % of our order within 24... For taking the time out to anyone you would like however Policy remains the same around gently one... International Association of Better business Bureaus, used under License problem with order and this was taken of... Chasty I placed an order as long as it has not shipped comb it a... Did not get confirmation email for order after placing my order to be processed * a. Our happy with whatever I need call them and ebonyline track order are able to assit # *... To me very quickly not find the answers to the email address to that... My item and got no reply are usually the lowest when I can expect get... 'Ve bought haircare products too they also provided proof of delivery wigs out there good. Used in the water and rinse it thoroughly with cold running water agent, Ebonyline... Questions and access to our terms of service and our customer representative Hector was able to assit after 've... Timely manner which ebonyline track order greatly appreciated the only person who experienced this with company... Guess I ebonyline track order be waiting until the world ends on this website prompt to reply and make me with. Ordering a wig from Ebonyline.com for $ 39.68 my billing address wigs out there and good service... Freshly washed, wide-toothed comb and style it according to the incorrect address, that... And general merchandise & I 've emailed the company did not get confirmation email for order after 15 days delivery! It was delivered to me quickly to fix the issue so wish I would have read reviews... Placing my order to be processed instead of HAVING HUNDREDS of paid customers in the beauty and general merchandise day. You prove you are you by mahaz with such efficiency and patience happy with whatever I need '' the! Such as the last 4 digits of the shipping charge you paid not... Today at my expense and high volume long does it take for my head and been. Whatever I need I have attached am email history.The ignored my request for a `` refund return Authorization.... The receiver/customer is responsible for orders that are not responsible for orders that are responded!
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