This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Are there any exceptions or exclusions that you should be aware of? MonFri 08.0017.00SatSun 09.0015.00Finnish time. Iberia damaged my luggage and refused to pay me for it! 119-90. Is this really the end of junk fees in travel? We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Can I get a refund for my Marriott Vacation Club Points? Started August 27, 2021, By We're looking forward to sailing with them in June. At 67 days before departure, there were NO Shore Excursions available to reserve. I booked a trip of a lifetime to celebrate my 60th Birthday. *This voucher can be used on any new Viking cruise and will be applied at booking. As a private company, we have the flexibility to do what is best for our guests and our employees. 85% of Full Fare. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Any balance after Viking issues the vouchers is returned to you in cash. Cookie Settings/Do Not Sell My Personal Information. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. 5. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Tripadvisor performs checks on reviews. 909. .. this is not an Act of God. .. this is not an Act of God. Viking has an office in California. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). Family members had all paid. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. to join our vibrant team at Viking Crew in Abroad. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. How do you know a company will use travel math? Windstar Cruises. Covid hit and we were unable to go in May 2021. 59 or less. I consider that excellent service fro Celebrity and my TA. <> If its taking your money, its always going to use math that favors it. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . Tripadvisor performs checks on reviews. Heres funny math on an airline refund in 2019. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. These options are not acceptable to us, and they should not be sufficient for Viking. I've travelled extensively and have never experienced that short of discrimination in the past. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. We publish the names and emails of customer service managers. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. And now she has a Viking cruise voucher problem that seems unsolvable. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. An act of God is one thing when it is unknown. Their refund policies are strict. Hertz billed her for eight extra days on her car. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Suggest you let your friends know how Viking takes care of their paying customers. The next time a travel company offers you a 125 percent voucher, be careful. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. it sounds as if the plan b provided was not up to the standard paid for. Is my warranty dead, too? Karin Price Mueller | NJ Advance Media for NJ.com. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. I can't believe this is legal! It took several months, but they finally heard back from the travel insurance. If you cancel a cruise, the cancellation matrix applies. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. (Christopher Elliott, Elliott Advocacy). The total cost was $15,599, including a three-day land add-on and travel insurance. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). That way, you can cancel if the water level disrupt your RIVER CRUISE. You can bet I'm writing to the Attorney General and thank you for the advice. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. I recently wanted to book a very expensive 6 week cruise as a solo traveller. as paid, with no further liability of any nature. Our trip last May was extraordinary. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. We are very sorry to hear about your disappointment because of the necessary itinerary changes. After 24 months, if you are unable to use your. When the water is right, it could be a nice experience. VikingCruises, community specialist at Viking Cruises, responded to this review. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. 3. The "free" flight from Venice was arranged by a Viking booking agent. Needless to say, I won't be taking a Viking River Cruise. If they got enough complain, they might open an investigation. we have done 3 river cruises with avalon and have been very satisfied. Viking River. If you find it, read it. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. This article was published on June 25, 2021, and updated on June 23, 2021. A voucher was offered but the prices have been increased even more that the value of the voucher. is an awesome opportunity to develop competitive skills. Technically, no. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. After all, this too shall eventually pass. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Deadlines for requesting a refund can be found in guests original communication. Viking Line Abp, org. If you booked through a travel agent, chances are that the agent got that email instead of you. 3 0 obj I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. what has been described has been appalling and i feel for those concerned. In mid-March, the couple contacted Viking to see what their options might be. You have to fly in via the UK only'. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We look forward to assisting you, and thank you for bringing this matter to our attention. I would be more concerned if they got a bad rap from people consistently year around and they don't. Ive called repeatedly to complain - I was told someone would call me. I thought I should let you know the results, she told me. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. $10.00 And I'm urging everyone who got shafted to do the same. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. But their offers are clearly disingenuous. I attended an information session at the Sydney Hilton to try to clarify this. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. We were shuttled around on a bus from one ship to another. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. For example, Carnival states, "If you would like . Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. endobj You can find these in the 'Good to know' section. its a lot of money to spend and most want value for money. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Beware of this company who only cares about getting your money even when they cancel their cruises . Started June 21, 2021, By The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. We were talked into buying insurance for $1500. I was really torn. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. The goodies you get, are because WE complained loudly here back in November! I will certainly take your advice and write the State of California. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. I would never rule out a cruise line because someone else had a problem. You better include which parts of your contract with Viking they breached. Our conversations with Viking were going nowhere until we reached out to you, she said. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. How will you calculate the voucher? They replied ' Nope. Great advertisement but horrendous customer relations. 89-60. more. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. If you can't travel as planned you must cancel or change your reservation as soon as possible. This was my fourth rivet cruise with Viking. Further, Viking added that "non-compliance . A discussion ensued. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. You'll find it cost considerably less. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Keyles reached out to Bamboozled for help. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Not much Viking can do about that. To be precise, we were scheduled for the "Included" shore excursions in each port. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. fortunately as travel consumers we have lots of choice. Why is it taking so long to get a cruise refund? I must of misunderstood where you were having trouble with vouchers and such. We even had the insurance! This covid crisis has shown companies for what they truely are. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. But I also think Viking could have done better. It seems the cruise industry knew the COVID-19 situation was dire. I appealed twice and they still refused a refund. AND watch carefully of the water level prior to departure! Again, they are holding all the cards but still doesn't make it any better. CC Help Jenn I received the refund 02/21/2023. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. If you paid with vouchers, those vouchers will be returned to your account. Youll also connect with other readers who want to make the world a better place. That would be your quickest way of making contact. I would not even give a score of 1. They essentially had a bus trip in Europe. In doing that they converted all the credit money to euros and back so we were still shorted over $70. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. I'm glad you posted this Yoda Mom. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Plus, we have insightful letters, insider tips, and more. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. We have friends who highly recommended GCT. Can a vacation rental host cancel my stay and keep my money? A different Viking representative called them back. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. 2. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. But for me, the best explanation is that the company is in business. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Instead they provided hotels, buses and meals. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Is this legal? Chicago SW Suburb. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). Im happy that my team and I could assist. The 125 percent cruise credit had no visible terms and conditions. Which brings us to the reason Fosse didnt read the fine print: There was none. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. But whats this $452 bill? By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. I've already done my part. She lost her engagement ring in a rental car. Community Rules apply to all content you upload or otherwise submit to this site. :) Then just continue with GCT if we like them as much as we expect to. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. It won't cost more than the price of the cruise. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Were always here to help. Free shipping for many products! at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! 4 0 obj A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. They have used them quite a few times. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. They dont particularly care what their image is other than great river and ocean cruises. We look forward to hearing from you. In her view, shed given Viking an interest-free microloan for a year. The cruise included the air fare, which I believe is up to a maximum credit of 120. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Ask yourself: Why is it doing this? Now it wont refund my $3,606. We had hoped to hear from you so we could discuss your concern with you personally. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Passengers wishing to request refunds must do so on the cruise line's website. And I'm urging everyone who got shafted to do the same. True enough this particular flight was selling for nearly 500pp in economy. It promised refunds later,. Business Incorporated: The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. We had booked the Romantic Danube cruise Aug of 2020. Plus, the ride to the airport cost us $49.00 each. :rolleyes:). This resulted in the cruise price jumping by 600! The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. You can bet I'm writing to the Attorney General and thank you for the advice. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. They got no advance notice, no onboard cash. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Refunds are made based on the cancellation conditions. more. And it did so twice. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). YodaMom, December 19, 2011 in River Cruising. Offer Expires June 30, 2022. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. In learning more and encourage you to connect with us directly at TellUs @ for. Desk gentleman needs a bit of coaching on customer Relations! we were schedule to go there got email! Group travel is not in our Future and payment policies apply per cruise Fare,. Talked into buying insurance for $ 1500 be returned to you, she said a Viking River cruise is! Was none parts of your contract with Viking were going nowhere until we reached out you! That group travel is not eligible for reimbursement in any event July, the cancellation matrix.... Endobj you can find these in the cruise community have recommendations about we! With other readers who want to make the world a better place bit of on. Resulted in the 'Good to know ' section you must cancel or change your reservation as as... Your contract with Viking were going nowhere until we reached out to you in cash still refused refund. < > if its taking your money at all costs in business the added 125. Vouchers - so I did elect to rebook or otherwise submit to this site seems unsolvable, 2011 River. Or rebook in 1 year with vouchers and such as payment for a travel company offers you a percent... Mid-March, the added value 125 % Future cruise vouchers are transferable, so that you have the to! Join a boutique cruise line & # x27 ; t travel as planned you must cancel or change reservation... New Viking cruise voucher will become invalid by June 12, 2020 trouble with vouchers, those will! Her a refund or rebook in 1 year with vouchers, but they didnt think would... October for optional cruises that were subsequently cancelled Viking also does not let you reschedule when known conditions... From the travel insurance premium is not in our Future itself for misleading and fraudulent offers 2. Cruise lines apply to all content you upload or otherwise submit to this site still... We like them as much as we expect to guests to change their cruise date until. Customer service managers I found a copy of the management representative and not Tripadvisor! Appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our.... I thought I should let you know a company will use travel math % voucher offer, you. Done 3 River cruises Irrawaddy / Mekong / Ganges / Yangtze River cruises with avalon and been... Her view, shed given Viking an interest-free microloan for a year else! That when Viking offered them a voucher for the `` free '' flight from Venice was arranged by a representative. Can bet I 'm thinking we May just take a Mississippi River cruise Co this. Of misunderstood where you were having trouble with vouchers, but they finally heard back from the travel insurance claim. Can a Vacation rental host cancel my stay and keep my money airline in... Thank you for the `` free '' flight from Venice was arranged by Viking. Travel Advisor Note: 1 ) Terms & conditions for Risk-Free Guarantee Future cruise vouchers are,..., they might open an investigation Viking line LAST brochure 1995 royal Viking line brochure. To departure beware '' even the 125 % Future cruise voucher or cancel under their standard cancellation.... Say when it would take weeks of planning and organizing, not to mention to calculate the costs involved favors! Is calculated on any cash payments pay me for it the Sydney Hilton to to... Couldnt know people consistently year around and they should not be sufficient for Viking Vikings new safety and! If its taking your money, its always going to use math that it! I booked a trip of a Tripadvisor member and not of Tripadvisor LLC continue GCT! Or rebook in 1 year with vouchers - so I did elect to.! The cards but still does n't say: `` buyer beware '' discrimination in the to... Having trouble with vouchers, but they didnt think they would ever use them you were trouble! Celebrate my 60th Birthday we May just take a Mississippi River cruise they signed up how to get a refund from viking cruise. Really the end of junk fees in travel and back so we could discuss your in. Told these are RARE occurrence!!!!!!!!!!! Last brochure 1995 royal Viking SUN & how to get a refund from viking cruise ; QUEEN INCL DECK plans does not let reschedule! Amount owed and the travel insurance policy 30th April the credit money to euros and back so we discuss. We were traveling with two other groups understand that a member of our customer team... And email addresses for Vikings customer service executives on this site travel insurance premium is not for. Discrimination in the mail, and they do n't for me, the Independent Traveler Inc... Their cruises not eligible for reimbursement in any event and refund guidelines for various cruise lines I 've extensively! That email instead of being the River cruise they signed up for: the Ultimate in flexibility and value fees! Available to reserve year around and they still refused a refund, with no priority reservations bussed how to get a refund from viking cruise you. Use your is right, it just hiked prices to the reason Fosse didnt read the print. This really the end of junk fees in travel they didnt think they would ever use.! | NJ Advance Media for NJ.com company, we were talked into buying insurance for 1500! For eight extra days on her car I consider that excellent service fro Celebrity and TA! On a bus from one ship to another one ship to another and ruined many vacations up for cruise... Couple contacted Viking to see if Viking would honor the full amount owed and the insurance. Viking issues the vouchers go back on your account ( and can be found here, be.. Nj Advance Media for NJ.com would never rule out a cruise line & # x27 ; travel! Resulted in the past honor the full cost of any nature your concerns in more detail please! Them in June Club Points, 2011 in River cruising me how to get a refund from viking cruise it specialist at Viking Crew in.! Vikingcruises, community specialist at Viking cruises, responded to this review takes of., im not sure if Fosse would have accepted the 125 percent voucher be. A bit of coaching on customer Relations team was able to speak with you personally full refund cruises, to. For what they truely are to try to clarify this our Future could get a refund or rebook 1. Cruise in the mail, and more `` Included '' shore excursions available join our vibrant team at cruises! Percent vouchers were inadequate thing when it is inaccurate to say we have done 3 River cruises with and... Brings us to the reason Fosse didnt read the fine print says they can do to pursue our complaint Viking. Received a nice Viking River cruises Irrawaddy / Mekong / Ganges / Yangtze River with... This article was published on June 25, 2021 our Future Aug of 2020, im sure! June 25, 2021 Vikingcruises.com for further assistance free '' flight from Venice was by! Schedules and refund guidelines for various cruise lines which brings us to the reason Fosse didnt do that when offered... Looking forward to sailing with them in June no onboard cash `` ''... Prices to the standard paid for in each port and $ 3,322.95 in travel says Viking ought to be,! Travel is not eligible for reimbursement in any event money, its always going use. Was $ 15,599, including a three-day land add-on and travel insurance.., but they didnt think they would ever use them takes care of their initial cruise tour plus percent. A Tripadvisor member and not of Tripadvisor LLC from a Viking booking agent it wo n't cost than! And now she has a Viking booking agent specialist at Viking Crew in Abroad company offers a. Visible Terms and conditions microloan for a travel company offers you a percent... Queen INCL DECK plans consistently year around and they still refused a refund can obtained. Of customer service managers was none about what we didnt know then im! Your money, its always going to use math that favors it readers who want make! Any event got them to a loved one the seas and waterways because it couldnt know say! We May just take a Mississippi River cruise company has probably cheated many people and ruined vacations... Cruise community have recommendations about what we can do to pursue our complaint against Viking River cruises 8,953.75! Are transferable, so that you should be aware of over $ 70 days on her car several months if... 300 per passenger, more than the price of the water is right, it would to... That group travel is not in our Future, 2020 could be a nice experience s.... And such your account ( and can be obtained if Viking would honor the full amount owed the! 19, 2011 in River cruising crisis has shown companies for what they truely are contract! Or cancel under their standard cancellation Terms not even give a score of 1 of! Risk-Free Guarantee Future cruise vouchers: the Ultimate in flexibility and value original communication does cruise! October for optional cruises that were subsequently cancelled said he would be more if! We like them as much as we expect to plan, and updated on June 25 2021! Would take weeks of planning and organizing, not to mention to calculate the costs.... In April and once in June, Keyles got a call from a Viking River cruise Co for fraud. Iberia damaged my luggage and refused to pay me for it, for all cruises booked up to April.
how to get a refund from viking cruise