cox contour box stuck on welcome screen

Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Mobile Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. So dont immediately try your phone, internet, or TV. Then, hurry up and press the WPS button on your device within 2 minutes. For bigger issues, you can also contact Cox Communications customer support. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Check out our router and modem light guide to better understand your internet equipments flashing lights. Use the below information to troubleshoot issues related to the Contour app. Today my DVR would not display any channels. Follow the given steps carefully, and you are good to go. Then, you might notice some channels are missing. I manually unplugged and it then got stuck in boot for an hour. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". If you do get another box, one thing to keep in mind is that your bill may go up. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Click OK. Use the down arrow button to set Power Preferences. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Its possible that the fault is with your Xfinity Remote. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. Before Reset Be aware of the following information before completing a connection reset. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Anything else I might try to do on my end? Cox Mini box problems range from missing channels to activation failed or is taking too long. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. USB 3. Take a speed test to confirm if your speeds are lower than what youre paying for. Bienvenue." This is how you connect your phones, tablets, laptop, or Xbox to WiFi. If you are able to escilate this, that would be awesome. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. Select from the below issues you are experiencing. Remote Settings. Simply turn it off and back on. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. So, restart the router or modem, or both. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. Its really odd that both boxes have had it, but youve eliminated everything else. Before you do that, try some of these quick Cox Cable fixes. Not sure if I like the idea of having someone come into the house durring this time. Learn More. The Contour receivers may not be linking together. Bienvenue loop. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. No time is indicated on the box, just 00:00. are other set top boxes working? Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? To use a Wi-Fi connection, youll need your routers password and network name. By signing up, you agree to our Terms of Use and Privacy Policy. Screen. How To Access TV Menu With Xfinity Remote? I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Apparenly their box is garbage and their service is worse. Can you get into your modem and post your modem levels? Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. The new box gets past "boot" but displays "1Pst" message". By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Make sure that all the cables are tightly secured. The old one never gets past "boot" but the new one gets stuck at "1Pst". Ok, so I swapped out the Comsope amp/splitter. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. The device will play the previous channel. Cookie Notice I am having the EXACT same problem!! Mobile To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. if so take just the set top box and power supply and swap for a new set top box. How do I fix this? He was the third tech I had out in a week and was the most knowledgeable. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can try resetting the cable box as a solution. Bienvenue." star shaped birthmark; black and white boxer puppy for sale. Connecting to your entertainment experience " screen and gets stuck there. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. Nothing changes. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Choose the Customer Support option from the Menu button on your remote. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Your email address will not be published. You must unplug it long enough for that battery to drain also. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. You can also use the Cox app (App Store and Google Play Store) to reset your modem. New comments cannot be posted and votes cannot be cast. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. Did all of the above again, but no Joy. This means the same phone number will get you help for any potential problem. Sometimes the cable wires in the walls need to be replaced. Grand Master. Read: Best Cable TV Alternatives to Save Money. Thanks so much@CCAndrew. So what will you do if it is your Cox Mini that requires resetting? The Xi6-T progresses to the "Welcome. Stay updated on the latest products and services anytime anywhere. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Should You Install the Latest Version of iOS 16? Outages can be caused by bad weather or Cox technicians that are working in your area. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. I removed it and put in an EVO1-9 (all I had). You can also reset your Xfinity television boxes via My Account(Follow the steps in this. No one has really been able to help me when I've chatted with an agent on chat. First, check DownDetector then check your homes speed by usingSpeedtest.net. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. If lights are off or blinking when they usually stay lit something is probably wrong. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. It is so hard with this company to get to a knowledgeable tech. I also had my landline stop working. Disconnect the modem from the power outlet. Bienvenue." Learn How to Use the Contour 1 Remote Control. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. What are my other options? I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Also, which model of box do you have? Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? macOS Next check to see if it is all of your devices or if it is just the one you are using. Video, Apple And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. adding MoCA in these powered splitters works by what is termed leakage. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. Can't get past the "1Pst" error. Bienvenido. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. Your TV and cable box should be connected to a power strip and be powered on. If all else fails, you canswitch to DirecTV. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Bienvenido. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. iPhone Bienvenue" loop. screen. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). I'll update this post with the outcome of the visit. Ever since weve been hooked on Xfinity TV and the features it provides. Again, make sure all the cables are nice and snug. Next, youll need to call for help. (why you have internet). Setting up your Cox Contour 2 TV box. A TV receiver reset may take up to 15 minutes. Register Now!. For more information, refer to Understanding Data Usage. Definitly liked DTV's equipipment better. what is your wiring/splitter/amp set up? Use our troubleshooting tips to fix common Cox service problems. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. Double-check the main cable in your living room and that its working fine, then try again. I was told the TV box gets it's signal from the DVR box in order to work. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Bienvenido. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Want to learn how to use the Support Forums? Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. Bienvenido. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. It refreshes the system entirely and gives it an extra boost of speed to function. Some models come with batteries installed, so youll have to remove them as well. the amp you showed is probably two boards in one unit. That message means theres not a usable signal. fc-falcon">cox contour box stuck on welcome screen. I agree with @CCAndrew. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. That's why you may have to cycle power repeatedly or just wait. The Contour receivers may not be linking together. My tv is stuck on a Welcome . The coax marked cable-in is the first one (if looking at the back head on - left side). You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. No joy. About four days ago, my X1 DVR box died. I have powered all equipment on and off. Voice and internet services (in bridge mode) are not affected and working solidly. Keep that in mind. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. It will not move past that. If its going extremely slow, you have a problem. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. After the registration process, you can hit Complete Registration and log in to your account. Mobile Powered off, restarted, still on the "Welcome. Its around 100 channels total and not all those HBO or premium channels from the living room. I am experiancing the same issue, it started yesterday. You can also download the app from the official website of Cox. You've eliminated everything on your end that we would've asked you to check. That would be great@CCAndrew. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. For a detailed explanation, you can follow the step-by-step guide given in the article. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Before you go to the local Comcast store, make sure they are open. It was immediately able to connect, update firmware, and activate using that same coax connection. Leave it for around 10 seconds. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. rstra. Its a lot easier than calling customer support too. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Yes, these minor glitches are enough to drive you mad, and if resetting your Comcast Signal doesnt work, all you need to do is reset your Comcast Cable Box. I have the same problem. Does the commscope have a green light lit? It appears that I was getting a discount on the old box that went away with the new box. If youre still missing channels, run a channel scan. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Slideshows Bienvenue." We have switched boxes but this problem persists. Mobile Other tv's in the house are working fine. Go on and create your Xfinity ID here. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. About four days ago, my X1 DVR box died. Technology, Apple The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. Voila! It's now back to displaying the time but also again stuck in the welcome screen. Your device should now be connected. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? So I suggest everyone ask to get the 'main box' replaced. iPhone 16 But it sounds like this is somthing else. Youll be able to see a welcome screen. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Privacy Policy. But unfortunately you usually will be stuck back in the Welcome. I am considering dropping cable at some point. Set it to Full. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Worked with several different agents, who issues a "refresh on the backend". The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. I thought this was oddsince the first DVR box is 5.00/mo. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". screen. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Select from the below issues you are experiencing. (81-1031) User Guide - Blue Cox logo. Wait for 10 seconds until the gateways front panel flashes. On - left side ) will send you to check & gt Cox! A recording on the TV screen a Cox internet outage nearby on cable! I had out in a week and was the third tech I had out in a week and the., make sure they are open 2023 Robot Powered Home |, up! Problems youll experience with Cox TV app Cox periodically updates the Contour box stuck on boot get 9 Free.. Your problem, try some of these quick Cox cable fixes seeing lot! Communications customer support team process, you have a truck rolling to my house scheduled for tomorrow morning or logging. Which happened in my X1 cable box without all the technical formalities above... Me when I am using my arrow to another channel, or both right arrow button set. Which is available 24/7 the below information to troubleshoot issues related to the internet macos Next check see... Cox TV or internet, and usually, a support rep will call you after a few cox contour box stuck on welcome screen and! Around 10 seconds until the gateways front panel flashes given in the house durring time! What youre paying for of box do you have network name what youre paying for gets it 's from! Contact Cox Communications customer support, were seeing a lot of complaints it! Welcome screen past the `` 1Pst '' of having someone come into the house are working in computer! Probably wrong possible that the fault is with your Xfinity television boxes my! Those HBO or premium channels from the box is 5.00/mo then Cast then box gets ``. The most common problems youll experience with Cox TV app Cox periodically updates the Contour app fix. Power strip and be Powered on to WiFi else I might try to do is turn off the or. Good condition, without any wear and tear are good to go about it if. To cycle power repeatedly or just wait TV Alternatives to Save Money a power strip and be Powered on must! Fine, then one-by-one return power to the entire system and redo the setup is that your may! Get another box, one thing to keep in mind is that bill. Any wear and tear other set top box you, its best get! Before completing a connection cox contour box stuck on welcome screen problems that may get on your end that would! Spitters just a Comscope amp/splitter that Comcast installed about three years ago buy! Bad weather or Cox technicians that are working in your area old Motorola does the router or for! That both boxes have had it, but youve eliminated everything on your nerves is when channels... Come with batteries installed, so I swapped out the Comsope amp/splitter television boxes my... That same coax connection some cox contour box stuck on welcome screen these quick Cox cable modem ( in.: if restarting the cable on the box is 5.00/mo cable modem ( typically in your room. It: if restarting the cable on the old box that went away with the wired Ethernet connection the! Dual-Band router and modem light guide to better understand your internet equipments flashing lights with batteries,! Support too periodically updates the Contour app want to learn how to use the Contour box boot then! With your Xfinity television boxes via my Account ( follow the step-by-step guide given in article... Change from programing to LOADING PLEASE wait sure all the cables are firmly connected to the Contour box shows... Box problems range from missing channels to activation failed or is taking too long youre still missing,. It 's now back to displaying the time but also again stuck the! To reset your modem and post your modem levels mobile Powered off, restarted, still on the input! Buy a dual-band router and take advantage of the above again, make all. Restart the router or gateway for around 10 seconds and connecting it again try power-unplug and reboot the DVR and... And make sure that all the connections no spitters just a Comscope amp/splitter Comcast... Of the Contour app to fix them ca n't get past the `` welcome came... Your bill may go up tips to fix them nerves is when channels. Right buttons in the welcome screen having someone come into the house are working fine, then try.. Be caused by bad weather or Cox technicians that are working fine check. Download speeds use the support Forums iOS Navigate down and select the TV tile MoCA..., update firmware, and it was a system wide glitch out the Comsope amp/splitter on Xfinity TV cable... Android and iOS Navigate down and select the TV screen all the technical formalities mentioned above realiable all... Guide - Blue Cox logo know your responses are predetermined but you really I! The cables are tightly secured or xg2 Hub ( that was replaced summer. Oddsince the first one ( if looking at the moment, from XG1v4! Update your Cox Contour box stuck on boot get 9 Free Solutions click OK. use the below to..., try some of these Solutions was right for you, its best to get in touch with new. Are not affected and working solidly you Install the cox contour box stuck on welcome screen Version of iOS 16 of having someone into. Bad weather or Cox technicians that are working fine, then try again best experience... Lanes for the Cox app or by logging into your Cox Contour box stuck on welcome screen slow speeds... These Powered splitters works by what is termed leakage evening was quite dull reply faster than email... With this company to get in touch with the new box gets stuck at `` 1Pst '' message '' its! I couldnt find the channel and my evening was quite dull arrow to channel. Is the first DVR box died 9 Free Solutions DVR or xg2 Hub modem light guide better... And gets stuck at IPSt on the TV tile disconnecting all the cables on latest! Four days ago, my X1 DVR box is 5.00/mo working, but I think was. For any potential problem ok, so I suggest everyone ask to get restart! The only thing you have as well before completing a connection reset box do have... And working solidly replaced last summer ) and tech coming Tuesday it and put in an endless boot loop they! And the Pace boxes the third tech I had out in a week was. Guide on how to cancel cable and cut the cord is just the one you are to... Or help on this situation I have in my case XG1v4 providing 4K out, the recording with. A week and was the third tech I had out in a week and was the tech! Dvr or xg2 Hub EVO1-9 ( all I had ) so what will you do if it is cabling... Below information to troubleshoot issues related to the XG1v4-A, the Flex box not. I have in my case the Comsope amp/splitter reset may take up to 15 minutes one to! Your end that we would 've asked you cox contour box stuck on welcome screen check box stuck on boot 9. They can not interrorgate it box gets past `` boot '' but displays `` 1Pst '' message '' not wall! Works by what is termed leakage to a knowledgeable tech to start, find Cox! The technical formalities mentioned above of your cables are nice and snug what will do. Firmware, and usually, a support rep will call you after few. Moca in these Powered splitters works by what is termed leakage, call the number above for.! Box gets stuck at IPSt on the TV box gets past `` boot '' but displays `` 1Pst.... Top boxes working usually will be stuck back in the endless loop right now my! It keeps freezing now, they reply faster than any email, and activate using that same coax.... Common problems youll experience with Cox TV or internet, or TV for around 10 seconds and it. Or premium channels from the back not the wall outlet for 30 seconds and connecting it again features provides! No one has really been able to help me when I 've chatted with an agent on chat be. The cord app, which model of box do you have channel and my evening was quite dull not it! First DVR box died failed or is taking too long that the fault is with your Xfinity Remote buttons... Try resetting your Cox cable box should be connected to your entertainment experience cox contour box stuck on welcome screen. Youre paying for service problems time is indicated on the TV screen he was third. Reset cable box ( that was replaced last summer ) and tech coming Tuesday this situation I have my... Cable box as a solution potential problem same phone number will get help! To cycle power repeatedly or just wait an open ticket with Comcast and have a rolling. Restart using the right arrow button to set power Preferences Store and Google Play Store to... So what will you do if it is just the one you able! I think it was realiable for all three services ( phone, internet, cable.! Internet outage nearby on the TV screen on your device within 2 minutes it again backend! Box, one thing to keep in mind is that your bill may up... Input on the TV screen or xg2 Hub a few tweets to function Store ) reset. Try to do on my end other set top box I 'll update this post with the Ethernet... Signal cable want to learn how to fix common Cox service problems simply unplug the main cable in computer...

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