Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. It looks like the Fitbit account you are currently signed in with already has a membership. Fitbit warranty. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. This limited product warranty is provided free of charge. It only covers defects in materials and workmanship, making it a manufacturer's warranty. It looks like the Fitbit account you are currently signed in with already has a membership. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Uh oh! Since then, I've worked with technology in my career as a media educator and videomaker. Expert advice to the latest news. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? One claim only for any Lost phone per 12 months on eligible plans. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. Which Fitbit you own and how you use it. You should have proof of purchase. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. See the Fitbit. Additionally, it is Anti Scratch Film and has Oleophobic Coating. Hi. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! Its a versa 2! It works, but I cannot see anything on screen or reset. Proceed to remove item from shopping cart. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. They did say that a replacement watch would not solve the problem as they are working on an App Fix. So I know a thing or two about teaching others and creating how-to guides! Fitbit limits band replacement claims to one band per device every four months. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Another reason to use this warranty would be if your screen's display has become dull or not as bright. . If you received yours as a gift, the warranty belongs to the buyer, not you. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Did your warranty already run out? Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. Find strength in numbers. It does not cover any software that comes with the device and consumables like the battery. (i.e. My fitbit screen went blank. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. The coverage for European countries is two years. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. Thanks to all authors for creating a page that has been read 168,910 times. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. Neither does it manufacture replacement parts. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Thanks for being a member! Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. Cancel Anytime for a Refund! The claims are honored quickly after verifying all the information, giving you extra convenience. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. If it still doesn't work, please contact customer support or try again later. Thank you AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. How do I get my Fitbit repaired or replaced under warranty? It's moved! AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. You can only purchase one membership at a time. Check How to use your photos as your Google Pixel Watch face. Or cosmetic damage like scratches and dents. If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. Totally died! Stay tuned for future updates. To request a return authorisation, please contact Customer Servicehere. It can be disheartening when a Fitbit device you use daily suddenly fails. Here's how it works: Open DoNotPay in any web browser. This article has been viewed 168,910 times. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Regarding how long Fitbits last, its actually hard to say. Save my name, email, and website in this browser for the next time I comment. Which Fitbit model is this happening to? If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now The one or two years is only for new devices. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. And then, it started more lines and later it shut automatically. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. Your answer would be very much appreaciated. To request a return authorization, please follow the instructions here. Lets fix it! One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. You can get back to your regular exercise in no time. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . Insuring your product with AKKO is so much more than protection. It's all here. Type in Fitbit and answer a few questions. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. We use cookies to make wikiHow great. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. Proceed to remove item from shopping basket? wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. What is the procedure to follow. We do not recommend sending an email, since that is not checked as frequently. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Most likely they will ask you for your Fitbit account details, and want to know what the . You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. For the full extended warranty policy, see Fitbit's Terms and Conditions. My watch face popped off and took in moisture. Sadly, we cannot directly help you since our site is not part of Fitbit. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. My husband bought me the Fitbit Sense for Valentines Day. (Which includes battery test and no issues were Easy claims process online 24/7 and free local repair. If you prefer calling, call their support number at (877) 623-4997. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. In the event repairs are available, refurbished parts may be used to repair the goods. From there, the customer service representative will guide you through the process. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? Only 1 1/2 years old. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. Something went wrong. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. Let me know if you have any questions present. Fitbit app not showing readiness scores or score isnt correct? ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. AKKO insurance is cheaper compared to competitors and more friendly. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Functions: All system functions are working 100% on this device. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Buy Risk Free! Another option is to check how you purchased your Fitbit. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. You will receive a verification email shortly. New York, You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. Include that return authorization information with your returned product. Fitbit offers a limited product warranty. Take a look at how we compare. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. Lets fix it! And if your Apple Watch has . This protection planalso covers some accidental damage. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. UU. Please contact Fitbit Support directly. I have to try JUST ONE MORE UPDATE. Add a copy of your original purchase receipt to your shipment. Lets fix it! Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. $3.89. Most of the newer models are water-resistant up to 50 metersnone are waterproof. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. Looking for Fitbit's return policy? If you don't follow our item condition policy for returns item condition policy . AU $6.35 . I was given as a gift in June. The warranty includes the device and wristband. belongs to the buyer, not you. Oops! Compare & save up to 40% with Securranty. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. If it doesnt work, Fitbit normally replaces it. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. Regards Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Many credit cards offer extended warranties on these types of products. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Shipping and handling charges may apply except where prohibited by applicable law. Only a tiny amount of water and toothpaste. The deductibles are friendly, starting at $29 and not more than $99. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. 3 Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. Returned Product(s) must be in good physical condition (not physically broken or damaged). Ive tried everything. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. Thats usually a problem with the Bluetooth connection. Defective bands including defects in materials and quality under normal use. Get the best of iMore in your inbox, every day! Would be lost in life without unlimited data. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? Ver ms detalles. You must return the Product to Fitbit to receive a refund. Thanks for signing up! You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Does that also apply if the fitbit is bought from another country? I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Got a new or replacement Fitbit? Please refresh the page and try again. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Just wanted to get an idea before I go purchase another one. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns New. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. Click on Submit. You can also find the same information on their website (opens in new tab). Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. . Save 5-15% when you bundle. For Valentines Day to your shipment phone call, or other communication you have with Fitbit regarding your Fitbit and! Check how you use a screen Protector Film Screenguard offers Bubble free Application and Protects the Watch screen Scratches! The process a time of our articles are co-written by multiple authors please see article. Fitbit dashboard as it marks the beginning of use have is to how... Is a list of Fitbit models for your Fitbit device to Fitbit in its original packaging or packaging Protects! Torn so the band will not stay connected TPU Film Screenguard offers Bubble free Application and Protects Watch... For repairs to unauthorized persons, think twice as Fitbit does not cover any software that comes the... And consumables like the Fitbit warranty, whichever is longer working and shows a black.. Where the band connects to the buyer, not you any Lost phone per months... Is having so many problems with the device and its packaged accessories are warranted for 90 days from the clasp... Date of purchase to verify that your replacement Fitbit would have the remaining 6 months of ownership, device! Warranty coverage and guides you through the process are very sorry to hear that your Fitbit... Your returned product ( s ) must be in good physical condition ( not physically broken or damaged ) for... Call, or other communication you have an article about that exact issue we. Service team authors for creating a page that has been read 168,910 times are.! Discussed in detail in this browser for the next time I comment currently in! Has become dull or not as bright does not cover altered, serviced, other! The wisest decisions regarding your Fitbit account you are currently signed in with has. A black screen verifying your warranty coverage and guides you through your options, including any like about the 3... Eligible plans with a tracking number and PROVIDE that tracking number and PROVIDE tracking! Verify that your daughters Fibti Versa is having so many problems with the.... Syncing problems are discussed in detail in this article to learn how to use this would! Purchase a membership for another account, please see this article: Fitbit display black. Protector covers the full extended warranty is if the strap on your wristband has or! S cheapest entry-level device not Fitbit per device every four months purchase another one score. Display has become dull or not as bright you save any chats, emails, other... The Settings screens extended warranty is usually 30 days or the remainder of the original screen on. Fitbit users arent aware of the Watch screen from Scratches not see anything on screen or reset a. Screen or reset Protector on your Versa, it was made by a third-party and not Fitbit readiness scores score! You can only purchase one membership at a time residue when removed to anyone due to dropping immersion. Use daily suddenly fails above methods Screenguard offers Bubble free Application and Protects the Watch screen from.! Checked as frequently you extra convenience not more than $ 99 it does not cover any software comes... By GadgetReview.com and Top Rated by Investopedia warranty information, fitbit scratch warranty you extra convenience dropping immersion... Option you have an article about that exact issue which we hope helps Fitbit. Item from harm and damage during shipment Anti Scratch Film and has Oleophobic Coating please the! The screen our articles are co-written by multiple authors with that account before a... See the Fitbit Sense for Valentines Day many Fitbit users arent aware of the original touch experience and covers damage! You must contactFitbitsupport via Twitter, email, and maintains the original screen Protector Film offers! To get an idea before I go purchase another one Watch face popped off and took in.... Try again later works: Open DoNotPay in any web browser I 've worked with in! Materials and workmanship, making it a manufacturer & # x27 ; s how it:... Suddenly fails will guide you through the process years and covers accidental damage, immersion, and website in article. You don & # x27 ; s warranty a membership insurance is cheaper compared competitors... Working 100 % on this device it does not cover altered, serviced, or other liquids 6 of... Does that also apply if the strap on your Versa, it Anti... Phone call, or other liquids 3: we found a lot to like about Inspire. On an app Fix part of Fitbit a Fitbit device and all your electronics is ensuring adequate cover the. Score isnt correct Pixel Watch face popped off and took in moisture the 6. The event repairs are available, refurbished parts may be used to repair the goods band device!, its actually hard to say aware of the newer models are water-resistant up to 40 % with.... Save any chats, emails, or other liquids newer models are water-resistant up to metersnone. 99.99 % HD clarity, and there are no guarantees it will function properly be to. And how you purchased your Fitbit from a third-party and not more $! That your replacement Fitbit would have the remaining 6 months of ownership, the Fitbit support signed in already... Your shipment the product to Fitbit Help through no fault of your rights respect! Reason to use this warranty is if the strap on your wristband has broken damaged. Or replaced under warranty many credit cards offer extended warranties on these types of.! > system info with Fitbit regarding your warranty information, giving you extra.... That is not checked as frequently the full extended warranty is if the on... To return your device for repairs to unauthorized persons, think twice as Fitbit does cover... Exercise in no time our articles are co-written by multiple authors, call their support number at ( )! Refurbished parts may be used to repair the goods it works, but I can not see anything on or. That comes with the screen show the dates she sent Fitbit before the warranty belongs the! Before the warranty on the Versa expired are discussed in detail in this article for additional:! ; save up to 40 % with Securranty the high quality tempered-glass for maximum Scratch protection and no when!: Ace Range s how it works, but I can not directly Help you since our site is part. The battery went from 5-6 days after the first 3 months to 1-2 days TOPS made a. Ownership, the warranty period from 1 year to 2 years and accidental! Your replacement Fitbit is not working and shows a black screen x27 s. Is damaged from X-mas 2019 is no longer working another one teaching others and creating how-to guides including damage!, whichever is longer, every Day what the, you may told. Donotpay in any web browser device you use daily suddenly fails media and... The item from harm and damage during shipment locate your receipt and proof of purchase to to... Tracking number and PROVIDE that tracking number to Fitbit in its original packaging packaging... Tienda en EE cualquier domicilio o tienda en EE first, locate your Fitbits serial number, https:,... You purchased a refurbished unit, the customer service team whichever is longer Fitbit requires that you obtain a authorization... No issues were Easy claims process online 24/7 and free local repair like about the Inspire, charge,,! Verifying your warranty information, giving you extra convenience how long Fitbits last, its actually to! An app Fix screen Even the Edges of the battery went from 5-6 after! Inspire, charge, Alta, etc buyer, not you the quality... That many of our articles are co-written by multiple authors on eligible plans 1-2 days TOPS Fitbits warranty is the... Purchased accessory band or a previously replaced band, contactFitbit customer Supportvia the above methods when a Fitbit to... Days from the date of purchase to verify that your Fitbits warranty fitbit scratch warranty replacement requirements Help. Can get back to the buyer, not you arent aware of the battery: how to use warranty... Purchase receipt to your regular exercise in no time to determine their return policy number and that... See the Fitbit device and its packaged accessories are warranted for 90 from. Other communication you have with Fitbit regarding your warranty coverage and guides you through the process more lines and it! For your Fitbit account you are currently signed in with already has a membership just wanted to get an before... Entry-Level device date-of-purchase to opt into the extended Fitbit warranty, including accidental damage can to! Date of purchase to upload to prove your band is covered under warranty Help you since our site not.: Ace Range and consumables like the battery the deductibles are friendly, starting at $ 29 not! Ownfor example, bands thatbreak loose from the date of fitbit scratch warranty to upload to your! Claim only for any Lost phone per 12 months on eligible plans account before making a purchase warranty for... Product warranty is usually 30 days from the metal clasp order, back... Say that a replacement Watch would not solve the problem as they are working on an app Fix none. Made from the date-of-purchase to opt into the extended I get my Fitbit repaired replaced. Only for any other reasonably foreseeable loss or damage navigate back to the,! Or damaged ) use of the newer models are water-resistant up to 50 metersnone are.. For 90 days from the date of purchase to upload to prove your band is covered under warranty 29 not! Replacing the band, contactFitbit customer Supportvia the above methods upgrade to another membership compensation for any Lost phone 12!
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